Make healthcare affordable | Towards a sustainable future
Revolutionising Healthcare : Empowering Providers and Bridging Gaps Through Telehealth Innovations
Q1: How has MedCare Telehealth helped bridge the gap between patients and healthcare providers, especially in underserved and remote areas, and what has been its impact on patients’ access to healthcare services?
The key challenges Thai people face in accessing healthcare, especially in remote areas, revolve around the distribution of care. In Bangkok, there are numerous hospitals and clinics with a higher concentration of doctors. However, in upper upcountry provinces, one doctor may be responsible for over 14,000 residents. This disparity highlights the first major issue: the unequal distribution of healthcare services, leading to inequality in healthcare access.
The second challenge is the underdeveloped infrastructure in remote areas, such as limited network coverage and a scarcity of hospitals. We believe that by applying the right technologies, we can address these challenges, level the playing field, and work towards solving healthcare inequality.
Q2: What were the key factors that led Arincare to choose Zoom Video SDK for MedCare Telehealth, and can you share some specific ways in which its integration has transformed the telehealth experience for patients and healthcare providers?
When we began developing telemedicine solutions, we believed that the key to success lay in enhancing the patient experience. Our solution needed to be widely accessible to both urban and rural populations. It had to be intuitive, easy to use, and operate on reliable infrastructure. This last point is crucial, as inadequate infrastructure in rural areas poses a significant challenge for many Thai people.
Creating a solution that caters to such a diverse population requires more than just a good-looking user interface. We needed a practical and effective solution to directly address healthcare inequalities. Thus, we explored various technology options available in the market. In the realm of video communications, Zoom is a world leader. We considered the potential benefits of partnering with Zoom to bring advanced technologies to everyone, aiming to resolve the issue of unequal access to healthcare.
We started collaborating with the Zoom team to ensure the interface is user-friendly for both patients and doctors. The sound quality is excellent, thanks to Zoom’s leading compression technologies, which help tackle infrastructure challenges. As we integrate and improve this solution over time, we believe it can transform the telehealth experience for everyone involved.
Q3: What were some of the biggest challenges Arincare faced in implementing telehealth solutions, and how has the adoption of Zoom’s technology helped you overcome these challenges and improve efficiency?
Surprisingly, the main challenge in implementing telehealth solutions isn’t about engineering or building the product itself. The real issue is user adoption – getting people to actually use it. Partnering with Zoom and leveraging their technologies helps us overcome this challenge because everyone is already familiar with Zoom. Having a trusted and well-known technology makes users more open to embracing our product. Trust is a critical factor. When we talk to patients and doctors, they always ask about the technology we use, our partners, and the infrastructure we’re building on. They want to know if they can trust us with something as important as medical consultations.
With Zoom, a globally recognized and trusted name, as a technical partner, it greatly alleviates their concerns. This significantly helps us overcome the challenge of user adoption.
Another advantage is the turnaround time for our solution. With Zoom Video SDK, all the necessary features and services are readily accessible through the SDK and API. This allows us to select the right features to integrate, reducing the time spent on technological issues. Our team can focus on making MedCare Telehealth easy to use, intuitive, and capable of addressing all the needs and concerns of our users.
Q4: Looking ahead, what are your plans for the future of MedCare Telehealth, and what advice would you give to other healthcare leaders looking to implement telehealth solutions in their organizations?
I believe that those of us working at the intersection of healthcare and technology often need to wear two hats. On one side, we are focused on creating the best technology products for our users, tackling engineering issues and leveraging the latest technologies. On the other side, we must think like healthcare providers, ensuring that our products are not only easy to use but also truly empathetic to users’ needs.
In this field, it’s crucial to take a patient-centric approach. We constantly ask ourselves if we truly understand and empathize with our users – both patients and doctors. This means understanding their concerns and complex workflows to build products that genuinely cater to their needs.
While addressing the technical aspects, such as choosing the right technology and resolving engineering issues, we are fortunate to have a wide range of technological options and infrastructure available today. It’s about collaborating with the right partners, aligning interests, and developing valuable solutions that enhance lives and improve quality of life. In our role as product developers, we must balance these dual perspectives to create meaningful, impactful products
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